FAQs
Detailed Care Instructions
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Shedding
Light shedding is normal, especially during the first few weeks. This is excess yarn from the trimming process. Gently trim loose fibres with scissors. Do not pull on loose threads.
Cleaning
Spot clean only using cold water and a mild detergent. Blot gently with a clean cloth and avoid scrubbing. Do not soak, machine wash, or place in the dryer.
Vacuuming
If needed, use a handheld vacuum on a low suction setting. Avoid beater brush attachments, as they may damage the fibres. Lint rollers are the safest option.
Drying
Air dry completely on a flat surface. Avoid direct heat and prolonged sun exposure to prevent fading or warping. Weigh down with books or other flat objects if warping occurs.
Use and Storage
For indoor use only. Avoid placing rugs in high-traffic areas. Keep away from excessive moisture. Do not fold for long-term storage; store flat whenever possible.
How do I order a custom rug?
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Visit the “Custom Rugs” page at the top of the website.
Submit a Custom Rug Form before purchasing your rug.
What are your rugs made of?
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Acrylic and/or wool-blend yarn
cotton/polyester blend tufting fabric
felt backing
carpet adhesive (commercial grade, environmentally friendly, and anti-microbial)
hot glue
spray adhesive
cotton twill ribbon
misc. materials depending on type of item (metal d-rings, metal bag clasps, etc.)
Do you ship internationally?
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We ship worldwide!
For US customers, I am CUSMA certified for tariff-free shipping (subject to change at any time)
Duties and customs fees apply to all orders, and are to be paid by the customer.
All orders ship via Chit Chats from Ontario, Canada.
How can i track my order?
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All orders include tracking via Chit Chats. Please visit:
and enter your tracking number for the most accurate, real-time updates.