Updated: February 16, 2026

Shipping Policy

Shipping from: Ontario, Canada.

How we ship:
All orders are sent via flat-rate shipping with tracking through Chit Chats, so you can see where your package is.

Where we ship:
We ship to Canada, the U.S., and worldwide.

U.S. orders:
U.S. orders are CUSMA certified to help with border clearance. This can change at any time.

Customs / duties / fees:
If your order ships outside Canada, you are responsible for any customs, duties, taxes, or fees your country charges. We do not pay those.

Order processing times:

  • Custom orders: Production takes 2–4 weeks depending on complexity. This does not include shipping time.

  • Ready-to-ship items: Any item that is not custom is processed in 1–3 business days before it is dropped off at the post office.

Delivery times:
Times vary by destination — tracking gives the best estimate of when you’ll get your item.

Track your package here: chitchats.com/tracking