Return window:
You can request a return within 7 days of when you receive your rug.

Condition:
To qualify for a return, items must come back in perfect reselling condition — no smells, stains, pet hair, damage, or alterations.

Return shipping:
Return shipping costs are paid by you.

How to return:
Contact us first for return instructions. Items need to be sent with tracking so we can confirm delivery.

Refund timing:
Once the item is received in acceptable condition, your refund will be processed.