This will link to the Google Form. Or click below:
I’ll review your request and get back to you within 1–3 business days to confirm if your idea is feasible. Please note, custom orders depend on my personal schedule and availability — if I’m unable to take on your project at the time, I’ll let you know right away.
2. Once your idea is approved, purchase the Custom Rug Design Deposit.
This $50 CAD deposit is required to begin the design process, which includes a design consultation and digital mockup. It reserves your spot in my custom order queue and allows me to dedicate time to bringing your vision to life.
3. After the deposit is received, I’ll create a digital mockup and provide a final quote within 2–3 business days.
4. If you’re happy with the mockup, I’ll send you a custom checkout link for the remaining balance.
Please note: Production will not begin until the remaining balance is paid in full.
The final payment is due within 48 hours of receiving your mockup approval link. If payment is not made within this window, your custom order will be cancelled and your deposit will be forfeited. I dedicate a lot of time and care to each project, so this policy ensures mutual respect for both of our time and efforts.
5. Production time — this is the magic-making phase!
Once your order is confirmed, I’ll begin handcrafting your rug from start to finish. Depending on my schedule and the complexity of your design, custom orders generally take 2–4 weeks to complete. I’ll provide you with an estimated timeframe before starting so you’re never left wondering. You might even catch behind-the-scenes peeks on my Instagram!
6. Shipping & Delivery!
When your rug is complete, I’ll carefully package it and ship it to you with tracking (see Policies page for more shipping info). Then it’s time for you to enjoy your one-of-a-kind creation by Luna’s Tufting Studio.
Important Note:
I do not accept custom requests that include racist, vulgar, sexual, or otherwise inappropriate designs. If I’m unfamiliar with a reference or theme, I will do my own research before deciding to accept the order. Thank you for understanding and respecting these boundaries.